What do you envision for your future? At GE Healthcare, our vision involves looking at Healthcare in a completely new way. Focusing on earlier, pre-symptomatic disease detection and prevention, instead of late diagnosis. Helping clinicians access more information and intervene sooner with targeted treatments so their patients can live longer, fuller lives. We believe we can help make that happen – and we’d like you to be a part of our mission. As a global leader, GE can bring together the best in science, technology, business and human resources to redefine the frontiers of healthcare.Something remarkable happens when you bring together people who are driven to make a difference – they do.---Your Life. Your career. Your purpose. Re-imagined---
About our Healthcare IT business: Healthcare IT provides comprehensive clinical & financial information technology solutions including enterprise and departmental Information Technology products, RIS/PACS and CVIS systems, revenue cycle management and practice applications, to help customers streamline healthcare costs and improve the quality of care.
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- Provide Level 3 phone (and occasionally) on site support to customers and HCIT Service Engineers
- Provide first response and remote solutions where possible to customers experiencing technical systems difficulties
- Act as a field change agent and champion driving improvements in service delivery
- Provide rotation-wise 24x7 on call support
- Proactively share knowledge and problem solutions within the organization and contribute to maintaining and enhancing of the problem solution database
- Champion specific productivity programs, their implementation and efficiency
- Monitor new HCIT product introductions and pilot site product performance which includes:
* Data gathering and linking with the engineering groups to drive product quality and serviceability
* Identifying field process improvements e.g. remote time to repair (TTR) work, field-based technical training to support use of remote diagnostic troubleshooting tools and processes in the field
* Identifying field quality improvements to include; Product Quality Reports (PQR's) and Product Saftey Reports (PSR's)
* Support installation and customer escalations at customer sites
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